Mughal Star Steel Furniture

Thank you for shopping with Mughal Star Steel Furniture. We value your trust and strive to ensure your satisfaction with our products. Please read our Refund and Returns Policy carefully before making a purchase.

Eligibility for Returns

We accept returns under the following conditions:

• The item is defective or damaged upon delivery.
• The wrong item was delivered to you.
• The item does not match the description provided on our website.

To be eligible for a return:

• The product must be unused and in its original condition.
• The return request must be initiated within 7 days of receiving the product.
• The item must be returned in its original packaging with all accessories and documentation.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized furniture.
• Items that have been assembled, installed, or used.
• Products damaged due to misuse, negligence, or improper handling.

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days to your original method of payment or via bank transfer.

Please note:

• Shipping costs are non-refundable unless the return is due to our error (defective or wrong item).
• Any bank or payment processing fees incurred during the transaction will be deducted from the refund amount.

Exchange Policy

We offer exchanges for defective or damaged items. If you wish to exchange a product, please contact us with details of the issue within 7 days of receiving your order.

How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

1. Contact our customer service team at [mughalstar248@gmail.com/ 03009101248].
2. Provide your order number, receipt, and details of the issue.
3. Wait for our team to guide you on the return process and provide a return authorization.

Shipping for Returns

• Customers are responsible for return shipping costs unless the return is due to our error.
• Ensure the product is securely packaged to prevent damage during transit. We are not liable for items lost or damaged during the return shipping process.

         We appreciate your business and are committed to resolving any issues promptly and fairly.